pkr97 Privacy Policy – How We Handle Your Personal Data

1. Who We Are

pkr97 ("pkr97", "we", "us", "our") operates the online gaming platform accessible at pkr97.org, offering cricket betting, live casino, slot games, and related services to players in Pakistan and other eligible jurisdictions. For the purposes of this Privacy Policy, pkr97 is the data controller in respect of personal information collected from users ("Player", "you", "your") of the Platform.

This Privacy Policy applies to all personal data collected through the pkr97 Platform, including data collected during registration, account usage, deposits, withdrawals, customer support interactions, and any other use of pkr97 services. This Policy should be read alongside our Terms & Conditions.

2. Data We Collect

2.1 Registration Data

When you create a pkr97 account, we collect the personal information you provide during the registration process, including:

• Full legal name;
• Date of birth (to verify the 18+ age requirement);
• Pakistani mobile number;
• Email address (where provided);
• Username and password (stored in hashed form – never in plaintext).

2.2 KYC & Verification Data

As part of our Know Your Customer (KYC) obligations, pkr97 collects identity and address verification documents, which may include:

• Government-issued photo identification (National Identity Card / CNIC, passport);
• Proof of residential address (utility bill, bank statement);
• Proof of payment method ownership (screenshot of JazzCash or Easypaisa account, bank statement);
• Additional documentation as required by regulatory obligations.

2.3 Financial Transaction Data

pkr97 records details of all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, bank account numbers), transaction timestamps, and transaction reference numbers. Full payment card or bank account numbers are never stored by pkr97 – payment processing is handled by regulated third-party payment providers.

2.4 Gaming Activity Data

We collect records of your gaming activity on pkr97, including bets placed, games played, session duration, win and loss records, and balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access pkr97, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and page interaction data. This information is used for security, fraud prevention, and Platform optimisation.

2.6 Customer Support Data

When you contact pkr97 support, we collect the content of your communications, including any personal information you include in support requests or chat transcripts. This data is retained to resolve your query and improve our support service quality.

3. How We Use Your Data

pkr97 uses your personal data for the following purposes:

• Account management – Creating and maintaining your pkr97 account, verifying your identity, and processing transactions;
• Service delivery – Enabling access to cricket betting, casino games, and slot titles on the Platform;
• KYC and age verification – Confirming you are at least 18 years of age and verifying your identity in accordance with applicable requirements;
• Financial processing – Processing deposits and withdrawals through your chosen payment method (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah);
• Fraud prevention and security – Detecting, investigating and preventing fraudulent activity, money laundering, and Platform abuse;
• Responsible gaming – Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate;
• Legal compliance – Fulfilling obligations under applicable anti-money laundering, data protection, and gaming regulations;
• Platform improvement – Analysing usage patterns to improve the pkr97 Platform, user interface, and game offering;
• Customer support – Responding to your queries and resolving disputes;
• Communications – Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) to your registered mobile number or email address.

4. Legal Basis for Processing

pkr97 processes your personal data on the following legal bases:

• Contractual necessity – Processing required to perform the contract between you and pkr97 (i.e., providing gaming services, processing payments, and managing your account);
• Legal obligation – Processing required to comply with applicable legal requirements, including KYC, anti-money laundering obligations, and age verification requirements;
• Legitimate interests – Processing for fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights;
• Consent – Where you have provided explicit consent, for example in relation to optional marketing communications.

5. Data Sharing

5.1 Third-Party Service Providers

pkr97 shares personal data with third-party service providers who assist in operating the Platform, strictly to the extent necessary for each provider's function. Categories of providers include:

• Payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) for transaction processing;
• Identity verification and KYC providers;
• Game software providers (PG Soft, Pragmatic Play, JILI and others) for game delivery;
• IT infrastructure and hosting providers;
• Customer support platform providers;
• Fraud detection and security services.

All third-party providers are contractually required to maintain appropriate data security standards and to use your data only for the specified purpose.

5.2 Legal and Regulatory Disclosure

pkr97 may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other governmental bodies where required to do so by applicable law, court order, or regulatory direction. Such disclosure will be limited to the minimum information necessary.

5.3 No Sale of Data

pkr97 does not sell, rent, or trade personal data to third parties for commercial or marketing purposes under any circumstances.

6. Cookies

pkr97 uses cookies and similar tracking technologies on the Platform. Cookies used by pkr97 fall into the following categories:

• Essential cookies – Required for the Platform to function, including session management and security tokens. These cannot be disabled without affecting Platform functionality;
• Functional cookies – Store your preferences such as language settings and display options;
• Analytics cookies – Collect anonymised data about how users navigate the Platform to help us improve its performance and design;
• Security cookies – Used to detect suspicious login attempts and protect your account.

You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent certain Platform features from functioning correctly. Continued use of the pkr97 Platform following the display of cookie information constitutes acceptance of our cookie usage.

7. Data Security

pkr97 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Security measures include:

• TLS/SSL encryption for all data in transit between your device and pkr97 servers;
• Hashed storage of passwords – passwords are never stored in recoverable plaintext;
• Access controls restricting internal access to personal data on a need-to-know basis;
• OTP-based two-factor authentication available to all pkr97 account holders;
• Regular security reviews and penetration testing of Platform infrastructure;
• Automated monitoring for unusual access patterns and suspicious account activity.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your pkr97 account, please notify us immediately at [email protected].

8. Data Retention

pkr97 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, taking into account legal, regulatory, and operational requirements:

• Account data – Retained for the lifetime of your pkr97 account and for a defined period following account closure, in accordance with applicable record-keeping requirements;
• KYC and identity documents – Retained for the period required by applicable anti-money laundering regulations, typically a minimum of five (5) years following the end of the business relationship;
• Transaction records – Retained for a minimum of five (5) years for regulatory compliance purposes;
• Customer support records – Retained for a period sufficient to resolve disputes and improve service quality, typically two (2) years;
• Technical and device data – Retained for the period necessary for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pkr97's data disposal procedures.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pkr97:

• Right of access – Request a copy of the personal data pkr97 holds about you;
• Right to rectification – Request correction of inaccurate or incomplete personal data;
• Right to erasure – Request deletion of your personal data in certain circumstances, subject to overriding legal retention obligations;
• Right to restriction – Request that pkr97 restricts processing of your personal data in defined circumstances;
• Right to data portability – Receive your personal data in a structured, commonly used format where processing is based on consent or contractual necessity;
• Right to object – Object to processing carried out on the basis of legitimate interests.

To exercise any of these rights, please contact pkr97 at [email protected]. We will respond within a reasonable timeframe and no later than thirty (30) days of receipt of a valid request. We may require identity verification before processing a data rights request.

10. Children's Privacy

The pkr97 Platform is strictly intended for users aged 18 and above. pkr97 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, the associated account will be immediately closed and the personal data deleted in accordance with our data disposal procedures. If you believe a minor has registered on pkr97, please contact us immediately at [email protected].

11. International Data Transfers

pkr97 may transfer your personal data to third-party service providers located outside Pakistan, including game providers and technology infrastructure partners. Where such transfers occur, pkr97 ensures that appropriate safeguards are in place to protect your personal data, including contractual protections equivalent to the standards applied within Pakistan. By using the pkr97 Platform and accepting this Privacy Policy, you consent to the transfer of your personal data as described in this section.

12. Changes to This Privacy Policy

pkr97 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via account notification or to the registered mobile number or email address on file, where reasonably practicable. The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Continued use of the pkr97 Platform following publication of changes constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or pkr97's data practices, please contact our support team:

Email: [email protected]

pkr97 support is available to assist with data access requests, privacy concerns, account queries, and responsible gaming matters. We aim to respond to privacy-related enquiries within five (5) business days.